Casino Rama Resort registration process

Entry, Rewards, and Hotel - Three Separate Flows

Casino Rama Resort is located at 5899 Rama Road, Rama, Ontario. It operates strictly as a land-based venue: no online casino account, no remote sign-up connected to its gaming license. Everything tied to registration or access is handled on site with staff.

In practice, there are three main registration flows, depending on what you actually need that day: entering the gaming floor, enrolling in My Club Rewards, or checking in at the hotel. Event access sometimes overlaps with these, but usually runs on its own rails.

The resort operates 24/7, every day of the year. You can walk into the gaming floor at any time while it is open to the public. No advance booking is required for basic entry.

Getting Onto the Gaming Floor

The minimum legal age is 19 years old. There are no exemptions, no special passes. Every person entering must show valid government-issued photo ID with date of birth clearly visible. Guests who are 21 or under should also carry a second piece of identification that confirms their name. Security staff verify this at the entrance.

The same 19+ requirement covers general access to the Entertainment Centre. Certain performances may allow guests as young as 12, but that depends on the specific event policy. Those age rules are set for each show and handled separately when tickets are sold or scanned.

This is how entry normally goes:

1. Arrive at 5899 Rama Road and head to the main entrance doors.
2. Present your government-issued photo ID to staff at the front.
3. If you are 21 or under, have the second name ID ready in hand.
4. Security checks the documents and confirms age eligibility.
5. You continue through to the gaming floor or the Entertainment Centre, depending on why you came.

For questions about acceptable identification or access rules, the Call Centre is available at 1-800-832-7529 from 9AM until 9PM. A quick call before you travel can clarify whether a particular ID format is fine, which can avoid a wasted trip if something is off.

My Club Rewards: Sign Up at the Desk

My Club Rewards functions as the resort’s loyalty program. There is no fee to join. The only real limitation is that registration is done in person only, at the Guest Services desk on the casino floor. Online enrollment forms are not provided.

Once you pass the entrance checks at the door and your age has been verified, enrollment is usually straightforward. You locate the Guest Services desk on the casino level, provide valid ID, and complete the enrollment form supplied by staff. They issue your membership card while you wait, so you leave with a physical card on the same visit.

That card tracks play on both slots and table games. Activity on the card is tied to points, which can link later to comps, casino offers, and invitations to certain events or promotions run by the property.

There is no charge for the card at any point, no annual fee and no activation lag time. The card is usable immediately after it is printed.

If you want details about current offers or have questions about how My Club Rewards works, you can reach Guest Services by email at rama@gatewaycasinos.ca or by phone at 1-800-832-7529. Promotional information is also listed on casinorama.com under the relevant sections.

Hotel Check-In Requirements

Hotel reservations are set up either by phone at 1-800-832-7529 or through the booking system on casinorama.com. The hotel offers an all-suite setup with roughly 300 rooms, with spa and health club access attached to the property for guests.

When you arrive to check in, there are two core requirements. First, you must provide government-issued photo ID. Second, you need a valid credit card that is in the same name as the registered guest. The person whose name appears on the card must be physically at the front desk. Staff will not process check-in using a third party’s credit card, even if that person has agreed in advance.

Groups coming in for conferences, business meetings, or large events usually follow a different process, coordinated with the Meetings and Events department. That team can be contacted at meetingandevents@gatewaycasinos.ca, and they state a response time of up to 48 hours for initial replies.